ScriptSave
SVP Technology/Operations, 2008 to 2012. Returned to $50M pharmacy benefit administrator (PBA) to help devise/execute expansion strategy while initiating technology/process improvements to facilitate rapid growth. Also bolster relations with health insurance/pharmacy accounts nationwide. Manage 25-person team/$2M+ budget.
Partis Consulting LLC
Senior Technology Consultant, 2007 to Present. Launched technical services firm to provide corporate clients with upgrade strategies and the leadership required on specific projects. On 12-month assignment with McKesson, led 10-person team in successful Oncology ASP SDLC/product management project. On eight month project for InTech Health Ventures, orchestrated complete technology upgrade for major Arizona hospital.
First Magnus Financial Corporation
Senior Project Manager, 2006 to 2007. Recruited to complete long overdue project critical to $30B company's compliance mandate. Met challenge, avoiding $2M+ fine levied by Department of Labor. Company was forced out of business by growing economic crisis.
ScriptSave
Director of Product Management, 2005 to 2006. Recruited to implement technology infrastructure critical to success of this fledgling PBA. Downsized due to major revisions in Medicare program.
Sunquest (formerly Mysis Healthcare)
Client Services Manager, 1999 to 2005. Played key role in creating/implementing IT policies and procedures to standardize application development and boost project efficiency for this $1.5B Hospital IS and professional services firm. Managed 30-person technology team with $30M budget.
Selected Achievements and Skills
Enhanced operational readiness to enable major revenue increase
ScriptSave had no strategy that enabled it to determine company-wide strengths/weaknesses, and thus its long-term future. Employed IT solutions to enhance collection/analysis of all data to enable more timely/accurate reporting. Greatly improved quality/timeliness of decision making and overall efficiency. Put business in "fighting trim," fostering $9M growth.
Ramped up capacity/productivity to meet high growth demands
With ScriptSave's rapid expansion, IT team was challenged to meet customer demand for custom software/e-commerce solutions as well as better overall quality and service. Revitalized entire department, slashing issue resolution time from 40+ hours to less than 60 minutes. Cut quality problems 80% and expanded online hosting to 30+ websites, further facilitating problem resolution.
Devised cost-effective solution to projected large expense increase
Double-digit growth spelled a $1M+ cost increase for ScriptSave in terms of expanded hardware needs/new production server leases. Met challenge, shifting capacity of 20 servers to a virtual environment. Used off-site web hosting to achieve 99.9% uptime. Improved in-house backup for mission-critical equipment. Increased company's ability to further grow its customer base.
Eliminated 95% of claim processing errors to optimize cash flow
ScriptSave was experiencing an excessive error rate (in some cases hundreds of thousands per month) from its batch load claims processing system. This in turn placed thousands of improperly priced claims at risk. Devised solution, minimizing process errors to eliminate substantial financial losses/boost A/R.
Achieved major improvement in data processing speed
ScriptSave badly needed a boost in data processing capability to keep pace with requirements of its record-breaking growth. Developed centralized data warehouse, providing single source data accuracy with 300%+ improvement in processing speed for 1M+ nightly transactions. This solution also freed up developer/analyst time, enabling a 40% productivity increase.
Directed successful long-term development/product management project
Contracted with McKesson to manage assignment focused on streamlining healthcare delivery through automation/robotics, process re-engineering, improved analytics and software applications to more effectively connect all stakeholders. Delivered 1-year project on schedule, providing comprehensive technology solutions/new software products to ensure success.
Orchestrated complete technology upgrade for large AZ hospital
Southeast Arizona Medical Center contracted with Partis Consulting to overhaul its technology infrastructure. Deployed HMS clinical system to streamline medication order processing. Upgraded from AS400 to web-based system, enabling clinicians more timely access to vital sign and lab data. Automated all business systems to foster more effective control of strategic/financial data/better control costs.
Played major role in averting large regulatory compliance fine
$30B Magnus Financial was in violation of compliance mandates because it had no formal system in place for documenting employee work hours; and the employee service documentation project that would have prevented this government action was four months behind schedule with no sign of being completed on time. Quickly organized new project team, using superior planning and technical innovation to complete the Kronos TimeKeeper project on schedule and save company the $2M+ federal penalty.
Increased professional services capability to drive revenue production
Sunquest, a $1.5B hospital IS consulting firm, faced severe service/quality problems due to lack of a centralized technical solutions library for its 1200 customers. Developed web-based knowledge center, enabling more rapid, high-quality service/boosting sales 25%.
Restored key customer's lab analysis capability
Large regional healthcare organization processing up to 1000 lab specimens per week was road-blocked due to technical problems. Reviewed all live failures/defect logs, identifying printer firmware defect as source of problem. Teamed with vendor to eliminate issue. quickly restoring robotics laboratory system to full capacity.
